Frequently Asked Questions
Everything you need to know about shopping with Prowise Healthcare Fashion.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders, while international delivery can take 7-14 business days depending on the destination.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal with your order number and email address.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a garment you already own to ensure the perfect fit.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Prowise Healthcare, we are committed to ethical manufacturing. We partner with suppliers who prioritize high-quality, durable fabrics and fair labor practices to minimize our environmental footprint.